Refund policy
Returns
If you purchased or received a product directly from havenlantern.com, you may return it within 30 days of purchase for a refund. To be eligible for a return, items must be:
- In new, unused condition
- In the original packaging
- Returned within 30 days of purchase
To process a non-warranty return, please contact us directly at contact@havenlantern.com with your name, order number and reason for return. If approved, we will send you a Return Authorization Number along with a mailing address for your return. Please submit your Return Authorization Number along with your return and allow up to 21 business days from the return shipped date for your return to be processed. Please note that HAVEN Lantern does not cover return shipping costs. Payment will be refunded to the original payment method.
Important: We cannot accept returns of used products. Any used items received will not be refunded or returned.
Manufacturer's Warranty
If you are seeking a refund or return due to a product malfunction or issue, please contact the customer support team at contact@havenlantern.com to see if you may be eligible for warranty support. HAVEN products have a two year's manufacturer's warranty. If you purchased your product from a retail store or a website other than havenlantern.com, please go directly to the original place of purchase.
Shipping Errors
If you received the wrong product in your shipment, or are missing something from your order, please contact us directly at contact@havenlantern.com. To expedite a resolution, please indicate your order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions, if applicable, as soon as possible.
